BOOK EXTRACT

IIPM MANAGEMENT INSTITUTE
I have come to think of the impact of my brother’s death in dramatic terms: a curtain dropping on my youth, a terrible storm that left me shipwrecked, the start of a new life. But this language came much later. Events unfolded in a much more everyday way: The phone rang and my father, home early from work, answered it. A sales agent from the airline said she might have some unfortunate news about a David Dornstein. Is this the family of David Dornstein? The agent said she needed to check the final passenger list. She said she needed to cross-reference one thing with another. She said she needed to speak with her supervisor. She said she needed to get people in London or Scotland or New York or somewhere to “sign off.” She said things were still a little confused. So could you please bear with us?

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Source : IIPM Editorial, 2006, Arindam Chaudhuri's Initiative

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